Key Challenge:
After acquiring a U.S. subsidiary and during the pandemic, the organisation faced major integration issues, cultural misalignment, and a 47% turnover rate in 2022, resulting in financial losses and missed growth targets.
The organisation encountered significant operational and talent-related pressures:
- Workforce attrition reached 62%, driven by uncertainty and organisational misalignment
- Financial losses of approximately €2.4 million
- High dependency on the parent organisation
- Loss of critical clients and limited new business acquisition
- Rising indirect costs due to knowledge loss and workforce instability
The business required urgent stabilisation while repositioning itself as a leading healthcare services provider.
Root Cause:
Our diagnostic identified several underlying issues:
- Absence of a shared organisational vision post-acquisition
- Fragmented leadership alignment between stakeholders and management
- Weak cultural cohesion across merged entities
- Inefficient organisational structures impacting speed and decision-making
- Lack of a clear workforce and talent management strategy
These factors contributed to declining engagement, reduced performance, and talent attrition.
What We Have Done:
Ewolves designed and delivered a comprehensive organisational transformation programme focused on culture, leadership, and workforce strategy:
Strategic & Cultural Alignment
- Defined a shared organisational vision, values, and strategic direction
- Facilitated alignment between investors and executive leadership
- Established a clear roadmap towards sustainable profitability
Leadership & Workforce Transformation
- Strengthened leadership capabilities and cohesion across management teams
- Redesigned organisational structures to improve agility and accountability
- Implemented a targeted talent management framework
Engagement & Culture Activation
- Conducted organisation-wide engagement diagnostics
- Embedded cultural initiatives to reinforce collaboration and shared purpose
- Designed actionable insights to improve employee experience and retention
Our Impact:
Within 12 months, the transformation delivered measurable improvements:
- 47% reduction in employee attrition (from 62.6% to 26.5%)
- Recruitment cycle time reduced from 106 days to 79 days
- €250,000 reduction in hidden costs associated with workforce turnover
- Improved employee engagement and satisfaction through shared vision and culture
- Successful acquisition of new clients driven by enhanced organisational capability
Client Feedback:
Ramona and Steffi are really experts in HR!! Ewolves helped us with a project to define mission, visión, values, competences, strategic pillars, and align culture with the global holding, as well as running our first engagement survey, which helped us to obtain relevant information and make a working plan. They gave us a very close and expert advierte. I definitively Will recommend working with them
— SVP of Operations
It was an honor and privilege to work with two such talented,
experienced and intelligent individuals. Their superb guidance did not live in the
clouds, but rather drove real results, both immediate and setting the platform for
longer term growth as well. I would work with them again on any opportunity I have.— CFO from US
